About
Sandy Serna, MD, earned her medical degree from Ross University School of Medicine in Portsmouth, Dominica and later completed her family medicine residency at Valley Health Team in Fresno, California. Driven by the diverse range of medical challenges and the ever-changing nature of the field, she chose a career in family medicine. From caring for newborns to elderly patients, each day brings a fresh and exhilarating experience.
Establishing genuine connections with my patients is of utmost importance to me. I firmly believe that by truly understanding one another on a profound level, we can form a collaborative partnership that leads to the optimal outcomes. Embracing this patient-centered approach brings me fulfillment in my practice.
Originally from Mexico, Dr. Serna moved to the United States at the age of 8. She currently resides in Southern California, and is fluent in both English and Spanish. Outside of medicine, she enjoys playing tennis, exploring new cooking recipes, dining at new restaurants, and watching Marvel movies.
Languages
English, Spanish
Provider Specialty
Family Medicine, Primary Care
Areas of Care
Education
Medical School
Ross University School of Medicine
2018
Internship/Residency - Family Medicine
Valley Health Team - Central Fresno Community
2022
Locations & Affiliations
Locations
MemorialCare Medical Group - San Juan Capistrano
31001 Rancho Viejo Road
Suite 200
San Juan Capistrano, CA
Office: 877-696-3622
Affiliations
Insurance
Please consult your health care provider or health plan for the most accurate information about your health plan’s coverage of a particular health care service offered at a MemorialCare facility. Learn more about our Accepted Health Plans.
Patient Reviews
4.9 out of 5
(500 Ratings)
(500 Ratings)
Jun 11, 2026
Jeffrey T.
She seems very knowledgeable and is friendly.
Jun 11, 2026
Gerald L.
Intelligent, listens to feedback, shows patience!
Jun 11, 2026
Melina L.
Always top tier care by Sandy. I feel comfortable, cared for, and seen. Would not seek another PCP for the rest of my life if I could help it!
Jun 8, 2026
Pedro R.
Fast and easy
Jun 8, 2026
Renee A.
Dr Serna is attentive and a good listener.
Jun 8, 2026
James V.
She is a passionnate about been a Dr. One of the best Drs I ever had
Jun 6, 2026
Jack W.
Jun 4, 2026
Catherine D.
She is the best Dr
Dec 22, 2025
Janet W.
Dr Serna is very attentive and a good listener. She answers all my questions.IShee is a great Doctor
Dec 18, 2025
Robert E.
I trust her ,I feel she cares about my needs. Patient, explains so I can understand. She listens , a true professional
Dec 18, 2025
Scott H.
Patient, kind, truly concerned with my well being. Excellent doctor, as well as the rest of the staff at the location.
Dec 17, 2025
Claudia P.
Dec 16, 2025
Claudia M.
She is great!
Dec 12, 2025
Dec 12, 2025
Steven C.
She is very caring and very observant. Asks questions and always wants your feedback.She’s a keeper..
Dec 11, 2025
Gerald L.
Very competent, good listener, patient, easy to talk to.
Dec 10, 2025
Jane B.
Dec 8, 2025
Manuela Z.
Exelete
Dec 8, 2025
Amy S.
Dr Serna is thorough and she spends appropriate amount of time with me.
Nov 28, 2025
Gloria V.
She listens.
Nov 21, 2025
Douglas S.
She has a relaxed and comfortable demeanor that I appreciate.
Nov 21, 2025
Mandy B.
Great doctor, very nice, intelligent, well - informed, good listener
Nov 21, 2025
Harold H.
Nov 20, 2025
Keelin C.
Answered all my questions and asked me really good questions too. The process was very easy and only took 20 mins!
Nov 19, 2025
Patricia H.
Dr. Serna has been the best primary physician I have ever had. She listens, she cares, she advises, she's knowledgeable. I feel so cared for and I have recommended her to several friends.
Nov 18, 2025
Karen L.
Very easy to communicate about my health and well being. Answers all my questions. Never rushes. Great Doctor!!
Nov 18, 2025
Sandra F.
She has a lot of knowledge, is very caring and I love her sense of humor.
Nov 14, 2025
Angelica G.
Nov 6, 2025
Susan D.
Everything you want a doctor to be.Not rushed, shows concern, listens to my issues and provides valuable input.
Nov 4, 2025
Ruth F.
Attentive and pleasant. Answered all questions with confidence .
Oct 28, 2025
Jorge R.
She's a great Doctor
Oct 28, 2025
Angelica G.
I always feel heard and respected by Dr. Serna. She is so kind and professional, I truly appreciate her medical expertise.
Oct 27, 2025
Stacey E.
Oct 22, 2025
Laurie J.
I like that Dr. Serna listens to me and follows up.
Oct 20, 2025
Liza A.
Dr. Serna is a Gem. Besides the fact that she listens to her patient and their needs she also had my Pap smear done and she was as good as my OB. Highly highly recommend her.
Oct 16, 2025
Andrew M.
Very attentive and provides great feedback
Oct 8, 2025
Karen S.
She takes the time to listen
Oct 4, 2025
Mike E.
Oct 3, 2025
Douglas H.
Dr Serna was pleasant and informative
Oct 3, 2025
Michael E.
She is though and personable. I trust her to explain the test results in a way I can understand. My questions are answered in a clear and understandable manner
Oct 2, 2025
Tyler B.
Straight talk no pressure and she listened
Oct 1, 2025
James R.
Dr. Serna is a great listener and does a fabulous job of explaining everything in detail. I have full trust and confidence in everything she says.
Sep 30, 2025
Mark M.
Always very though.
Sep 30, 2025
Jeffrey A.
Sep 30, 2025
Richard F.
Her knowledge and obvious care for me as a person and a patient
Sep 26, 2025
Duncan C.
Knowledge and help
Sep 24, 2025
Teri J.
She listened and she ordered every test in order to be sure she found the best treatment needed
Sep 19, 2025
Patty C.
Dr. Serena took the time to listen to what my issues & questions were about my health, and thoughtfully discussed next steps. I really enjoyed my first visit with this very knowledgeable physician!
Sep 19, 2025
Lana J.
Dr. Serna is so patient. She takes the time to sit and listen and find Solutions.
Sep 18, 2025
Craig W.
Sep 18, 2025
Patty C.
She listened and was both thorough & thoughtful about next steps.
Sep 17, 2025
Annette H.
She explained things and answered questions
Sep 17, 2025
Katharine H.
She really listened to my concerns and made recommendations that I can follow. I felt/feel like I have a partner in my health outcomes.
Sep 17, 2025
Annette H.
I've only been twice, but Dr. Serna answered my questions and explained things well.The office staff are very warm and helpful.
Sep 12, 2025
Adrian P.
Always nice when a physician relates to you personally while sharing there professional outlook on your medical concerns. Thank you for the convenience of the virtual visit, and for the care I received, very much appreciated.
Sep 12, 2025
Adrian P.
Memorial Care is certainly making it easy to be seen by a physician and cared for without delay.Thank you for making the Care of patients immediate medical needs a priority. My sincere appreciation to everyone that makes this possible.
Sep 9, 2025
Cynthia M.
Friendly and helpful.
Sep 5, 2025
Manuel M.
Timely manner of check in and promptness seeing the physician.
Aug 28, 2025
James V.
She is an amazing Dt that really cares about patients.
Aug 28, 2025
Troy K.
She always listens and makes me feel like she cares at every visit!
Aug 26, 2025
Pilar L.
Superb patience with patients demanding answers to lab and test results.
Aug 21, 2025
Julie C.
She listened to me and made me feel like she really wanted to help me. She’s very knowledgeable and came up with options and a plan for me that I’m really happy with.
Aug 20, 2025
Karen L.
Dr Serna always listens to me and communicates well. Very happy with her. She always gets in front of issues.
Aug 19, 2025
Nancy G.
Very personable and answered all of my questions
Aug 18, 2025
Mary J.
She really shows a great kindness to her patients, she listens to what you are concerned about. She is a very kind loving Dr. if you want someone that shows concern to their patients she is the one for you. She has a lovely way about her.
Aug 11, 2025
Kathryn A.
Everything. Dr. Serna is always a good listener and always does what she says she is going to do, such as referrals and ordering prescriptions.
Aug 6, 2025
Carol H.
Great!
Jul 23, 2025
Gilberto V.
Fast service and cuality
Jul 23, 2025
Heidi H.
Promt and knowledgeable
Jul 22, 2025
Leeanna S.
She is very understanding and knows what the patience is needed to help getting well.
Jul 17, 2025
Gerald L.
Very professional, listen to my concerns and prescribed medication. By the time I got home the prescription was ready at CVS. Thank you!
Jul 16, 2025
Jacoba V.
Friendly, caring, knowledgeable
Jul 15, 2025
Francisco M.
Time information communication a present time
Jul 9, 2025
Margaret E.
Thorough and informative. Answers all questions and concerns completely.
Jul 9, 2025
Bryan B.
Jul 2, 2025
Luisa V.
Everything she is the best
Jun 28, 2025
Jennifer K.
Very personable!
Jun 25, 2025
Judith H.
Thorough and attention to detail.
Jun 24, 2025
William S.
Knowledgeable and professional.
Jun 23, 2025
Gary L.
Dr Serna cares about her patients, and is always positive, so every time I see her she lightens my spirit. I'm grateful to have her help!
Jun 23, 2025
Ishi S.
Professionalism
Jun 23, 2025
Gloria R.
Good professional Great communicate
Jun 23, 2025
Richard F.
Outstanding personal care
Jun 20, 2025
Sandra N.
She listens to you, has answers and is a nice person
Jun 18, 2025
Maria H.
Jun 17, 2025
Gary L.
Dr Serna cares about her patients, is always positive. Im grateful to have her help!
Jun 12, 2025
Donna V.
Dr Serna is compassionate, professional and is very intentional in listening to your concerns.I have received excellent care from her
Jun 11, 2025
Rhonda C.
Dr Serna is kind and thorough.
Jun 10, 2025
Catherine B.
Friendly and thorough!
Jun 10, 2025
Mojdeh Z.
Very pleasant and professional
Jun 9, 2025
Dennis M.
Everything
Jun 4, 2025
Joyce C.
Dr Serma is very professional and takes her time and answers my questions
May 27, 2025
Luis L.
Very good service
May 27, 2025
Cynthia L.
Spent time with me, listened to my issues and we came up with a plan to move forward. Easy and comfortable to talk with.
May 23, 2025
Jessica V.
She listened, looked and talked through all my labs with me and made a plan together going forward. So awesome
May 23, 2025
Petti V.
Friendly and knowledgeable. Easy to talk to.
May 23, 2025
Cassidy B.
Dr. Serna is so detailed and one of the first PCPs I’ve had who really takes the time to give me detailed insights into my health and I never feel rushed out of her care!
May 21, 2025
Phyllis H.
Professional
May 20, 2025
Troy K.
She always listens and offers solutions. I like that. I’ve never had to wait either. I get right in. I also like that.
May 16, 2025
Linda M.
She is very caring to her patients!
May 16, 2025
Daisy T.
Doctor Serna is always so informative & tells it how it is. I changed my Insurance plan to PPO just to keep her as a doctor because I know she really does care about her patients well being.
May 14, 2025
James S.
Dr Serna is a world class listener and always comes up with a treatment plan that has the best outcome for all of my concerns. Dr Serna, her PA, Gypsy, and the reception staff are simply the best! PERIOD! They're all like family!
May 14, 2025
Josephine F.
She was excellent, informative!
May 14, 2025
Melina L.
Sandy Serna is the epitome of a doctor! Super kind, knowledge, professional yet approachable. I feel so thankful to be able to call her my primary care provider.
May 13, 2025
Kristin A.
Dr. Serna is a wonderful listener. She is patient and very knowledgeable. I appreciate she makes you feel heard and she’s proactive p
May 13, 2025
Gloria H.
Very thorough
May 12, 2025
Nancy W.
Dr.Serna is knowledgeable and empathetic. She listened to my concerns and made useful suggestions.
May 12, 2025
Gloria H.
Very thorough
May 9, 2025
Carmen G.
Dr Serna is very kind, patient, and gentle with my mother. It also really helps that she speaks Spanish
May 8, 2025
James V.
She is an amazing Dr that cares about the wellbeing of the patient.
May 8, 2025
Victoria B.
May 8, 2025
Maria S.
May 1, 2025
Nancy O.
She makes sure you feel at ease and comfortable.
May 1, 2025
Lindsay C.
Dr. Serna is very knowledgeable, extremely professional, and easy to talk to. She listened to my questions and concerns, and was thorough with her explanations.
Apr 30, 2025
Rogelio O.
The doctor was very professional. She answered all muy questions and doubts
Apr 28, 2025
Lisa R.
She listened. She was interested, caring and gave me her advice.
Apr 28, 2025
Kimberly C.
Apr 22, 2025
Alvin K.
Very professional
Apr 22, 2025
Alvin K.
A professional whose kind and helpful approach is consistent with the quality level of care found at this facility
Apr 19, 2025
Carlos R.
Very profesional
Apr 18, 2025
Karen L.
She listens to me and is very knowledgeable about me and we discuss everything. Very helpful m.
Apr 17, 2025
Sarah S.
My visit was very rewarding. She is an excellent Doctor. She answered all my questions and I will always be grateful for the time she gave me on my visit.
Apr 16, 2025
Flor T.
Dr Serna is very caring and concer about my health I really appreciate her...
Apr 15, 2025
Claudia M.
She is an excelente Doctor!
Apr 11, 2025
Donna W.
Took me 18 years to find a great pop. Dr. Serna is it!!
Apr 10, 2025
Kelly P.
Thank you so much ?? you are the best.
Apr 10, 2025
Heather P.
The intake process at reception was quick and smooth. Dr. Serna took the time to go over my health, questions and concerns, and was able to address everything I needed.
Apr 10, 2025
Derek V.
Dr Serna was thorough, had a fun personality, did not act rushed, and explained things clearly. I would definitely recommend her.
Apr 10, 2025
Patricia H.
Professional, knowledgeable, thoughtful, caring doctor!
Apr 9, 2025
Dario D.
Apr 4, 2025
James E.
She listens then advises appropriately!
Apr 3, 2025
Steven R.
Very caring , professional and knowledgeable.
Apr 3, 2025
Patricia S.
Dr Serna is very easy to talk to and she really listens. She cares about our physical wellbeing and our emotional wellbeing. She made me happy when she said that I was looking better and had a positive outlook. I already recommended her to my husband and he is pleased with her too.
Apr 3, 2025
Gilbert H.
Best Dr I've ever had. Warm, friendly, professional and most of caring for her patients.
Apr 2, 2025
Gilbert H.
Friendly, helpful service.
Apr 2, 2025
Abel A.
Great doctor always informative really enjoy my doctor visits.
Apr 1, 2025
Oscar R.
She worried about my health asking me questions checking the last visit I highly recommend
Apr 1, 2025
Mary S.
Dr. Serna always makes me individual and at ease.
Mar 31, 2025
Robert F.
Concern for overall health- understandable comments about issues being checked-easy to relate to.
Mar 29, 2025
Janna T.
Clear understanding of my concerns and clear communication about same.
Mar 28, 2025
Mary M.
She is very thorough and listens to you.
Mar 28, 2025
Lawrence B.
On time for my appointment and very informative
Mar 27, 2025
Daniel V.
She listens
Mar 27, 2025
Taje G.
Dr Serna is great she is empathetic and understanding. Highly recommend Dr Serna
Mar 26, 2025
Fernando S.
Courteous and professional and cares about your needs….
Mar 25, 2025
Shannon B.
Dr Serna is very personable and caring. She listens to your concerns and is very helpful with detailed explanations. One of the best doctors I have ever seen.
Mar 25, 2025
Duncan C.
Input and interest
Mar 23, 2025
Jose C.
Mar 17, 2025
Margaret E.
Addresses all issues.
Mar 12, 2025
Abel A.
She is easy to talk to and she really cares about her patients.
Mar 10, 2025
Sandra C.
Dr Serna is very thorough and thoughtful. I feel well cared for.
Mar 8, 2025
Shawn T.
Dr Serna is proactive and explains everything to her patients
Mar 8, 2025
Emely S.
Mar 7, 2025
Stephen M.
Dr. Serna is very thorough. She is kind and patient. Gypsy is also great to work with. We appreciate there attention to detail as far as getting everything we need at each visit.
Mar 7, 2025
Diane S.
Friendly and efficient
Mar 7, 2025
Gerald L.
Good listener, thorough exam.
Mar 5, 2025
Linda B.
Friendly, caring, professional. She doesn’t rush you and makes you feel like you are important to her.
Mar 5, 2025
William H.
She has great personal service listens and helps create a plan to meet your medical needs.
Mar 4, 2025
Carol A.
She is very thorough, friendly and takes particular care in listening.
Mar 4, 2025
Gary L.
Dr. Serna is a real gem, I'm very glad she is my primary care! She is happy, knowledgeable, and informative. Best of all she listens.
Mar 3, 2025
Jess L.
We, my wife and I, find Dr. Serna's care very thorough and her treatment to us patients, very caring as well as very informative. We feel very satisfioed under her care.Pilar and Jess Lopez
Mar 3, 2025
Jeffrey A.
Great experience
Feb 28, 2025
Terri H.
Feb 27, 2025
Mary K.
Very easy to talk to and good listener. Thorough Professional.
Feb 25, 2025
Jay L.
Dr Serna is very kind and very thorough. She takes her time and truly cares about you.
Feb 20, 2025
Jane W.
She answers concerns thoroughly
Feb 19, 2025
Teri H.
Dr. Serna is both friendly, gracious and professional. She answered all my questions and concerns. I would highly recommend Dr. Serna.
Feb 19, 2025
Jeffrey T.
Dr Serna is knowledgeable, communicates well and seems caring.
Feb 18, 2025
Andrea S.
She was very knowledgeable and answered all the questions I remembered to ask her and had solutions
Feb 12, 2025
Irene M.
She listens very carefully to the reason why you are being seen.
Feb 10, 2025
James R.
Dr. Serna and her nurse (Gypsy) are both extremely professional. I was seen, treated and prescribed medication in 30 minutes. I have zero reservation about recommending Dr. Serna to anyone in need of a primary care doctor.
Feb 10, 2025
Laura D.
She have me good information about my health. We discussed what I might need in the future.
Feb 10, 2025
Ronald M.
Feb 6, 2025
Mark M.
We have great communication, she is attentive and follows up with my healthcare very well.
Feb 4, 2025
Melyssa M.
I have really bad doctor anxiety and she made me feel comfortable and listened too.
Feb 4, 2025
Steven C.
Sandy is knowledgeable and attentive. She ensures that all the boxes are checked and any questions are addressed and understood.
Feb 4, 2025
Sue F.
Feb 3, 2025
Jayne K.
She is engaging and kind and takes her time to listen to my concerns.
Jan 31, 2025
Luana T.
She really istens and is involved.
Jan 31, 2025
Seema K.
Everything was on time..love that!
Jan 29, 2025
Clark H.
Very attentive and listens
Jan 28, 2025
Robert R.
Jan 25, 2025
Jean D.
I didn’t have to wait, she was professional yet friendly and we were able to go through my history relatively quickly yetThoroughly! I was very satisfied
Jan 20, 2025
Lizbeth C.
Siempre es amable y te atienden a tiempo
Jan 17, 2025
Dennis M.
Professional KindCourteous
Jan 15, 2025
Larry E.
She is always very direct and thorough.
Jan 14, 2025
Elizabeth B.
Dr. Serna explained things well and was helpful with my mother’s needs.
Jan 13, 2025
Frank C.
Very thorough and answered all my questions. Very easy to talk to and seemed to care
Jan 8, 2025
Martha G.
Personal attention of Dr Sandy Serna and staff as well
Jan 6, 2025
Christa S.
Jan 3, 2025
James E.
She’s real and she is an effective General Practice Doctor.
Jan 3, 2025
Nancy T.
Dr. Serna is very knowledgeable, efficient and personable.I would highly recommend her to my family and friends.
Jan 2, 2025
Brooke G.
No issues during my appointment.
Jan 2, 2025
Margarita C.
Doctor was super helpful and communicative. All concerns were answered and overall nice experience thank you
Jan 2, 2025
Linda D.
She listened and responded directly to our questions. She was very pleasant and professional.
Jan 2, 2025
Nancy T.
Dr. Serna is very knowledgeable, efficient and personable.I would highly recommend her to my family and friends.
Jan 2, 2025
Paula P.
She was very attentive to my needs & wellbeing.
Jan 2, 2025
Andrew M.
Jan 2, 2025
Garry K.
Jan 1, 2025
Jennifer L.
She listens very carefully and is very professional.
Dec 27, 2024
Linda M.
Dec 21, 2024
Jessica H.
Sandy was thorough, kind, and took her time with me during my appt.
Dec 17, 2024
Stephen W.
She a good listener and then assesses the situation and makes good recommendations. Very satisfied with her. Will recommend to anybody.
Dec 13, 2024
Anita C.
Dr. Serna was easy to talk to. She listened to my concerns and offered positive advice about how to move forward with treatment options.
Dec 13, 2024
Lauren B.
Dec 12, 2024
Carmen G.
Dr Serna was kind, made a good connection with us, and was very helpful with her Spanish.
Dec 11, 2024
Sandra C.
Dr Serna is very thorough and thoughtful. I feel well cared for.
Dec 9, 2024
Nicole R.
Dr Serena was friendly and very knowledgeable.
Dec 9, 2024
Angelica G.
Dr. Serna was incredibly helpful and made me feel heard. I really appreciate her professional opinion.
Dec 6, 2024
Miguelis L.
She was very kind and respectful, I felt confident. She is an excellent professional!!
Dec 6, 2024
Jasmin D.
Dr. Serna always makes me feel so comfortable and she’s so sweet. She gives me piece of mind every time I’m in need of it.
Dec 5, 2024
Sonia R.
She is easy to talk to she listens to what you have to say . She does not rush , she takes her time with patients. That to me is important.
Dec 4, 2024
Craig W.
Dr. Serna is wonderful!
Dec 3, 2024
Francisco C.
Nov 29, 2024
Carolyn B.
Nov 8, 2024
Angelica G.
Gracias doctora sandy serna por atenderme contestar todas mis preguntas y tomarse el tiempo de escucharme me gusta mucho su atención muy profesional yo la recomiendo y también el personal en general todos muy amables y profesionales gracias 🙏 por ser mi doctora
Nov 7, 2024
Maria C.
Oct 28, 2024
Jeremy M.
Oct 28, 2024
Frank R.
Oct 4, 2024
Judith M.
Oct 4, 2024
Angil S.
Sep 27, 2024
Linda M.
Very thorough.
Sep 27, 2024
Maria M.
Sep 26, 2024
Jennifer R.
Sep 26, 2024
Margaret N.
Sep 25, 2024
John K.
Sep 5, 2024
Sun D.
She was very nice and thorough
Aug 21, 2024
Luis P.
Aug 19, 2024
Mary V.
Outstanding staff and Doctor who takes time and listens
Aug 14, 2024
Kevin B.
I always enjoy going to see her!
Aug 13, 2024
Caroline J.
Aug 12, 2024
Chiara M.
The doctor was really attentive to my daughter
Aug 9, 2024
Mary F.
Aug 8, 2024
Victoria B.
Jul 30, 2024
Marie R.
Jul 26, 2024
Maria R.
Very kind and caring doctor
Jul 25, 2024
Dave E.
Very nice Dr and very professional
Jul 23, 2024
Juliette C.
Didn’t feel rushed and felt like she really cared!
Jul 19, 2024
Angelica C.
Jul 13, 2024
Curtis B.
Jul 9, 2024
Laura A.
Listens to my concerns and made me feel comfortable.
Jul 9, 2024
Luana T.
Jul 3, 2024
Jay A.
Jun 27, 2024
E G.
Fast service, detailed questions and caring nature all around.
Jun 24, 2024
Mary L.
Fast and quickly in depth
Jun 23, 2024
Sally S.
Jun 22, 2024
Susanna J.
Jun 21, 2024
Susanna J.
Jun 15, 2024
Myra O.
Jun 14, 2024
Catherine D.
She is amazing 👏
Jun 13, 2024
Valentina L.
Jun 12, 2024
Craig W.
Jun 10, 2024
Gino T.
Jun 5, 2024
Sue F.
Jun 5, 2024
Irma V.
Jun 3, 2024
Jim S.
Dr. Serna was very helpful and professional. Her expertise was a great comfort to me, as now I am on the road to recovery. I will look to Dr Serna in the future.
May 25, 2024
Margaret N.
May 24, 2024
Hilda G.
May 21, 2024
Mary O.
Outstanding Doctor takes time to listen
May 20, 2024
Don S.
May 16, 2024
Mojdeh Z.
She is great
May 15, 2024
Kathleen E.
On time, Personable, took time and listened, I did not feel rushed, answered all my questions
May 15, 2024
Marcelo R.
May 15, 2024
James R.
Dr.Serna is very professional, polite and punctual. She explains everything to me very thoroughly and makes me feel comfortable when I ask her questions.
May 11, 2024
Daniel T.
Dr Serna is SUPER AWSOME
May 11, 2024
James S.
Dr. Serna is a great listener and always has the best suggestions for greater health!
May 10, 2024
Gerald L.
Compassionate Care, good listener excellent feedback.
May 10, 2024
Sandra R.
May 10, 2024
Jerry L.
May 8, 2024
Stephen W.
She was kind, answered all my questions, gave me suggestions explained why so that I can make up my own decisions as to my healthcare.
May 7, 2024
Barbara G.
Listens fun to talk with and doesn’t forget a thing
May 5, 2024
James S.
very professional and caring
May 5, 2024
Joaquin V.
Very polite. Thnks
May 4, 2024
Mollie L.
May 4, 2024
Anna U.
Very knowledgeable doctor!!!
May 4, 2024
Nona R.
Caring, thorough, knowledgeable.
May 3, 2024
Harold H.
May 1, 2024
Melina L.
As always, so kind, so professional, so fast, and unjudgmental about my concerns and issues. I am so so happy and grateful for my care here and will continue to pay visit to Sandy at MemorialCare in San Juan!
Apr 30, 2024
Francesco M.
Professionality kindness, knoledge
Apr 30, 2024
Nancy O.
She answered my questions, she listened to my thoughts and made me comfortable.
Apr 30, 2024
Michael S.
Not rushed and the thorough
Apr 29, 2024
Angel R.
Very friendly and more importantly listen my concerns
Apr 18, 2024
Michael D.
Very efficient
Apr 18, 2024
Toby D.
Always kind and caring.
Apr 16, 2024
Oscar R.
Very professional and knowledgeable what she was doing
Apr 16, 2024
Mark E.
I had a great experience with Dr. Serna. Very nice, very thorough and also very professional. She explained everything she was doing and put my mind at ease.
Apr 15, 2024
Phyllis H.
Professional And to the point
Apr 12, 2024
Rogelio O.
Amazing
Apr 12, 2024
Cathleen D.
Apr 10, 2024
James V.
It is always a pleasure to.meet with Dr Serna.
Apr 10, 2024
Daisy T.
My doctor is the best. My medical provider always has an answer to my questions and motivates me to like a healthier life. Doctor Serna always provides a great consult.
Apr 10, 2024
Barry H.
Thorough. Kind. Helpful
Apr 10, 2024
Daisy Z.
Apr 9, 2024
Amy S.
Dr Serna patiently answered my questions regarding recent test results and offered good advice to me regarding medications.
Apr 9, 2024
Candy G.
Dr Serna and Gypsy are very caring and pleasant. The visit was thorough and all of my needs were addressed.
Apr 7, 2024
Adam B.
Dr Serna is direct and efficient
Apr 5, 2024
James E.
Dr. Sandy is a caring person who has been great in taking care of my skin problems and she mentioned to me that she’s always there, 5 days a week to ask any questions.😎✅👍
Apr 5, 2024
Val P.
Attentive, kind, and thorough. Took immediate action to provide relief and expedited further diagnostic scans. Worked with my primary care physician to get me on her schedule for follow up.
Apr 5, 2024
Maria A.
Apr 5, 2024
Henry M.
Dr. Serna was very thorough, knowledgeable and patient.
Apr 3, 2024
Wendy P.
She was awesome
Apr 2, 2024
Margaret E.
Thorough, responsive to my needs
Apr 2, 2024
Laurie J.
She is friendly and compassionate.
Apr 2, 2024
Laurie J.
Apr 1, 2024
Michael C.
Everything she was very helpful
Apr 1, 2024
John M.
Her expertise and compassion.
Mar 29, 2024
Rosanne M.
I got all my health related questions answered. All the tests I wanted were given as well. The office staff was excellent too in helping answer my questions and scheduling me an appointment.
Mar 28, 2024
Jeffrey A.
Mar 26, 2024
Leslie L.
Mar 26, 2024
Seema K.
She is very nice
Mar 25, 2024
Jorge R.
Great team!!!!Doctor's and team menbers.
Mar 21, 2024
Joyce C.
She’s kind and very knowledgeable.
Mar 20, 2024
Elyse P.
She listens, seems genuinely interested, answers questioned fully, follows up👍
Mar 20, 2024
Gary L.
Dr Serna is patient with all of the questions I ask!
Mar 20, 2024
Maria T.
Mar 19, 2024
Paul T.
Mar 16, 2024
Sally S.
Easy to talk to
Mar 15, 2024
Linda B.
Professional, informative, friendly and caring!
Mar 14, 2024
Demetrio L.
trust
Mar 13, 2024
Duncan C.
Smart listener-Value and experience
Mar 13, 2024
Taylor P.
Mar 11, 2024
Claudine M.
Mar 8, 2024
Angela R.
Office staff and Dr. Serna were very welcoming and efficient.
Mar 8, 2024
Jose C.
Everything how she explain
Mar 8, 2024
Bonnie M.
Mar 7, 2024
Angelica G.
Mar 7, 2024
Patricia S.
I felt that she listened to me and was caring
Mar 4, 2024
Luz M.
She makes me feel very comfortable and listen all my concerns.
Mar 1, 2024
Robert F.
Feb 29, 2024
Alfonso D.
Feb 27, 2024
Karen L.
Very pleasant and listens to you about how you feel. Very kbowledable.
Feb 27, 2024
Lana J.
Dr. Serna is always kind and caring. She truly cares about her patients!
Feb 27, 2024
Lana J.
Feb 26, 2024
Cynthia J.
Personable, professional and friendly. Made me feel relaxed and confident in her care.
Feb 22, 2024
Maria H.
She’s very professional and one big help.. is because she speak Spanish so can communicate with the patients.. it’s a Big help.. highly recommend.
Feb 20, 2024
Vern L.
Dr Serna didn’t rush me and was responsive to my questions concerning my health.
Feb 17, 2024
Mark G.
Very helpful and explained everything to me thoroughly.
Feb 17, 2024
Janet H.
Efficient clear and great bedside manner. Understood my health concerns .
Feb 17, 2024
Burton D.
Feb 13, 2024
Donna V.
Dr Serna is an excellent physician..She is compassionate competent and caring.
Feb 13, 2024
Robert M.
Feb 12, 2024
Presley M.
She listened to all my concerns and she ordered the test needed.
Feb 12, 2024
Richard O.
Feb 10, 2024
Giorgio C.
Great doctor! Very knowledgeable & helpful 👌
Feb 9, 2024
Jorge C.
Great doctor! Very knowledgeable and helpful 👌
Feb 8, 2024
Pauline Z.
Dr Serna is very knowledgeable, friendly and professional. I like her enormously and highly recommend her.
Feb 8, 2024
Nancy H.
She’s very nice and knowledgeable. I really appreciate her help :)
Feb 8, 2024
Carol U.
Everything
Feb 7, 2024
Mary M.
She was great about giving options for various tests and ideas for health care.
Feb 6, 2024
Janna T.
She listened, offered excellent advice, understood my complaints. Dr. Serna instilled confidence!
Feb 6, 2024
Patricia H.
She is knowledgeable, caring, matter of fact, kind and she had a great bedside manner.
Feb 4, 2024
Joe N.
Feb 1, 2024
Maryellen B.
Dr. Sandy, was clear, helpful to answer my questions. Direct. Thanks ME Barrett
Feb 1, 2024
Cristina V.
She was very kind, gave me the confidence to talk about my mental health, and made me a plan to improve it.
Jan 31, 2024
Dian S.
Kind bedside manner, always reviews my meds with me.
Jan 30, 2024
Angelica H.
Jan 29, 2024
Nicholas D.
Very professional
Jan 28, 2024
Tara M.
She genuinely listens and wants to help
Jan 28, 2024
Wendy C.
She listened to my issues
Jan 28, 2024
Cynthia M.
Quick, organized, compassionate and with a hopeful resolve.
Jan 25, 2024
Elizabeth P.
Easy to talk to
Jan 25, 2024
Angela S.
She did a great job she was very conscientious very helpful very nice
Jan 23, 2024
Jacob B.
Jan 22, 2024
Steven R.
She listened to me and was very understanding
Jan 22, 2024
Luana T.
She listens well.
Jan 22, 2024
Edwin C.
Excelente me gusta su atención y como explica la consulta
Jan 18, 2024
Virginia R.
She is calm but truthful
Jan 18, 2024
spunky n.
Jan 17, 2024
Robert A.
She has compassion for her patients
Jan 17, 2024
Steven N.
Nice, friendly staff.
Jan 17, 2024
Roger H.
Personal, knowledgeable, proactive.
Jan 17, 2024
Frank R.
Very professional.
Jan 16, 2024
Clark H.
Dr. Serna is excellent. Takes the time to discuss issues and appointments never feels rushed. She is extremely knowledgeable of all aspects of wellness.
Jan 15, 2024
Michael D.
Jan 12, 2024
Lucinda A.
Listened, related, recommended plan of care
Jan 12, 2024
David P.
She listened. And asked appropriate questions
Jan 11, 2024
Dagny C.
She really listens to me and makes me feel like we’re in a partnership in solving my health challenges. She’s very informative and responsive.
Jan 11, 2024
Steven R.
Knowledge and caring attitude
Jan 11, 2024
Lynette B.
She was friendly and listened to my questions and concerns. I didn’t feel rushed.
Jan 10, 2024
Eiki W.
Explained it well what’s my steps are .
Jan 10, 2024
Guadalupe C.
She is professional and nice
Jan 8, 2024
Therese H.
She got up to speed with all my medical needs processed today
Jan 8, 2024
Sally S.
Took me back at my appointment time. Dr spent a good amount of time with me.
Jan 5, 2024
Manuela Z.
Everything is executed
Jan 5, 2024
Joanne G.
I’m so happy I have my new Doctor and new Health Insurance Aetna Thank you
Jan 5, 2024
Mary W.
Medicare Wellness visit. Very thorough.
Jan 4, 2024
Mandy B.
Professional and caring
Jan 4, 2024
Mary W.
She is very thorough
Dec 29, 2023
Michael R.
She is amazing!!
Dec 29, 2023
Lana M.
Very concerned and listens to what problem I go in for also nice
Dec 28, 2023
Lois G.
Dr Serna was absolutely wonderful with my mother. She was patient, kind, and gentle. She took the time to explain everything in ways that she could understand
Dec 27, 2023
Carmen G.
Dr Serna was absolutely wonderful with my mother. She was patient, kind, and gentle. She took the time to explain everything in ways that she could understand
Dec 27, 2023
Robert O.
Dec 23, 2023
Margarete O.
Explained everything well & was very nice & attentive. Answered all my questions & again, very nice & awesome.
Dec 23, 2023
Roberto R.
She was kind, polite, concerned, knowledgeable Had a plan of action. Answered all my questions
Dec 23, 2023
Lisa R.
Dr. Sandy Serna was very helpful , nice ,listen to patient problem ,over all very good doctor
Dec 23, 2023
Lisa L.
Very organize office
Dec 20, 2023
Marie W.
Very professional !
Dec 19, 2023
Jane B.
Cannot comment as doctor called in sick and I need to reschedule
Dec 18, 2023
William S.
Professional and courteous.
Dec 18, 2023
James E.
Fast Efficient Effective and Nice!!😊
Dec 12, 2023
Martha G.
The staff the service and Dr Serna
Dec 12, 2023
Joy M.
Dr Serna was very concerned and answered all my questions.
Dec 7, 2023
Charles P.
She was friendly, very knowledgeable and professional
Dec 5, 2023
Cynthia L.
She’s easy to talk to and listens carefully
Dec 5, 2023
Sarah S.
Dec 4, 2023
Steven C.
Very polite and always asks about your wellbeing..
Dec 2, 2023
Melina L.
Fast, easy, kind, professional
Dec 1, 2023
Mona G.
Was kind, helpful and knowledgeable!!
Nov 30, 2023
Lola W.
She spent time talking through things with me and getting to know me and my medical background. I liked her approach and demeanor.
Nov 30, 2023
Linda B.
Friendly, caring, informative, a good listener.
Nov 29, 2023
Marie R.
She’s very friendly and knows what she is saying
Nov 28, 2023
Pascual R.
Nov 28, 2023
Sandra F.
She’s easy to talk to and listens
Nov 28, 2023
Robert C.
Nov 27, 2023
Robert C.
Nov 22, 2023
Cheri O.
Doctor Serna was very professional, yet down to earth which made me feel comfortable during our appointment She was thorough and answered all my questions I had for her I will definitely be coming back to her for my next medical need
Nov 22, 2023
Liza A.
Awesome
Nov 22, 2023
Julie S.
The doctor was great; as was the nurse. They took their time with me, reviewed everything that I had gone through for my cancer. I recommend this doctor and nurse to anyone for a visit.
Nov 22, 2023
Russell J.
Awesome sauce. Very comfortable, knowledgeable, and professional. I still have pain and more tests, Doctor Sandy Serna was great. Thanks Russ Johnson
Nov 22, 2023
Flower
Amazing doctor
Nov 21, 2023
Sabina W.
Very friendly and knowledgeable
Nov 21, 2023
Francesco M.
Dott Serna show professionality and umantyThat make you in good ands
Nov 21, 2023
Kayleigh B.
Pleasant, on time, explained things well
Nov 20, 2023
Ruben M.
Very Professional and knowledgeable
Nov 17, 2023
Cheyanne M.
She was very nice & very helpful:)
Nov 17, 2023
Shannon B.
Very thorough and friendly.
Nov 16, 2023
Luisa L.
She is listening to the patient concern or problems
Nov 15, 2023
Andrew M.
Very caring and listening
Nov 14, 2023
Sonia R.
Nov 13, 2023
Janet W.
Dr. Serna was very pleasant. She took time to address all my questions. I am very pleased that i chose her to be my doctor.
Nov 10, 2023
Harold H.
Nov 10, 2023
Camellia B.
Dr. Serna is pro-active. Quickly addressed my issues.
Nov 10, 2023
Toby D.
Dr. Serna is a very kind and helpful doctor.
Nov 9, 2023
Vicki G.
Very caring, and honest.
Nov 9, 2023
Shawn T.
Addressed my issues and explained how allergies could be causing sinus pain
Nov 8, 2023
Alexander D.
Listened to my concerns and helped me develop a comprehensive and proactive care plan.
Nov 7, 2023
Judith H.
She was very thorough and informative.
Nov 7, 2023
Donna V.
Compassionate good listener. Excellent physician
Nov 3, 2023
Ryan G.
Jun 9, 2026
Luis O.
Jun 8, 2026
Heidy R.
Me gusta que habla español y le importa mi Salud
Dec 4, 2025
Richard B.
Very attentive& though
Dec 3, 2025
Guadalupe L.
Doctora Serna me brindó un excelente servicio y su asistente también
Nov 27, 2025
Margarita S.
Dr. Serna. She listens very well my needs, with questions about what l should be getting for my sickness. Thanks
Jun 18, 2025
Nancy K.
Dr Serna showed careful attention to all my issues.
Jun 10, 2025
Glady P.
Positives: punctual, efficient, knowledgeable, caring Negative: if my voice was recorded , I should have been informed. I was amazed at how well she captured most of what I had said until I realized that a software was utilized to assist with data collection.
Jun 5, 2025
Laurie J.
I like that she always comes in with a smile, listens to my long list of concerns, and makes sure that I feel like I have been heard. I recommend her to anyone asking.
May 27, 2025
Jack W.
All
Apr 17, 2025
Frances B.
With multiple issues, Dr Serna was able to help and thorough.
Apr 2, 2025
Nancy S.
Dr. Serna is very thorough friendly and is willing to work with me. I appreciate that.
Mar 26, 2025
Taje G.
Dr Serna is great is empathetic . I would recommend Dr Serna
Mar 17, 2025
Sandra C.
Dr Serna is thorough, explains treatments, and listens carefully. I am completely satisfied with her standard of care provided.
Feb 19, 2025
Michael J.
Feb 10, 2025
Susan D.
She listened to me, explained things thoroughly, and seemed very knowledgeable about my history and health plans going forward
Feb 10, 2025
Kinberly O.
Jan 17, 2025
Maritza D.
Jan 2, 2025
Carmen E.
Dr. Serna took her time to explain things.
Dec 20, 2024
Judy B.
Explained problem, very patient and through!!
Dec 13, 2024
Shawna B.
Nov 19, 2024
Erin S.
Aug 15, 2024
Nuvel B.
Very good
Aug 9, 2024
David B.
Jul 24, 2024
Dorothy K.
Jun 14, 2024
Annette D.
Jun 12, 2024
Alvaro L.
Jun 12, 2024
Janet A.
May 20, 2024
Diane W.
Straight to the point
May 8, 2024
Kinberly O.
Professional, helpful and knowledgeable
Apr 7, 2024
Teresa S.
She was very professional and friendly. My encounter was brief but she inspected my wound thoroughly and was honest in what she could do and what wasn’t appropriate to do, such as suture the wound because of how jagged it was. Her instructions were clear to understand. Since the visit was so short it is hard for me to give her a 10. However, I felt very comfortable with her approach, assessment and recommendations.
Mar 29, 2024
Jason D.
She is very easy to talk to and able to listen and communicate clearly.
Mar 29, 2024
Richard B.
Thorough , not rushed.
Mar 18, 2024
George H.
She was thorough and professional.
Mar 18, 2024
Patti K.
Took time to talk, listen and explain. I did not feel rushed.
Mar 15, 2024
Annette D.
I was able to talk with her regarding lab test results and discuss addt,l medication that would help to lower my AC1.
Mar 12, 2024
Sandra C.
Dr Serna is thorough and thoughtful and listened to my questions and concerns.
Jan 31, 2024
Contalicia V.
Jan 24, 2024
Susan D.
She listened to me and explained everything very clearly. I was very satisfied that all my questions were answered and that her advice was good and appreciated.
Jan 11, 2024
Linamor R.
She is so easy to talk to and very caring.
Nov 21, 2023
Raymond V.
Dr Sandy was through and listened to me, I liked her professionalism.
Nov 10, 2023
Moises C.
Dec 13, 2025
Terry B.
Oct 30, 2025
Dipti S.
Everything
Oct 6, 2025
Jill P.
She was a good listener and answered my questions
Jul 1, 2025
Janna T.
Quick skin biopsy.. painless. Clear description of the follow up care.
Dec 10, 2024
James G.
Very good
Sep 9, 2024
Janet R.
Oct 2, 2025
Camilo P.
No Comment
Sep 5, 2025
Lana M.
No Comment
Aug 28, 2025
Jeffrey F.
Dr Serna was prompt, knowledgeable as to what I was requesting and thorough.
Apr 14, 2025
Laura N.
I felt a bit rushed at the end of my appointment.
Apr 9, 2025
Barbara C.
No Comment
Nov 6, 2024
Diana F.
Good beginning as new patient
Sep 27, 2024
Jacquelinne G.
Send all my prescriptions correctly
Jan 2, 2024
Laurie J.
You are pretty good.
Aug 22, 2024
Michael E.
Dr. Serna takes time to Listen. It does seem she has too many patients to spend the amount of time that would make a rating of excellent 10.
Mar 13, 2025
Josselline F.
I believe she is a great doctor, and I know there are people very happy with her services because I read her reviews after my incident. I just felt a little uncomfortable in the way that she asked if I knew that once I’m established with a specialist I don’t need her anymore. Which is not the case because I have tricare and I will eventually need referrals from my primary care doctor. If a provider is basically dismissing me indirectly, I will definitely find a different provider that is willing to take care of my needs. I only have great things to say about Memorial Care itself, buy when it comes to this specific provider, I would not recommend her and this is based only on my personal experience.
Jun 25, 2025
Richard S.
No Comment
Dec 14, 2024
Brittany S.
Dr was not very welcoming or friendly. I hadn’t been in to see her for over a year and it would have been nice for ask some questions about my overall health or make recommendations like, have you had your skin checked recently or have you scheduled your pap or why did you stop taking BC pills, for example.
Dec 23, 2024
Marzia G.
She did not know about my medical history and she mentioned some things that made me uncomfortable but I cant recommend her…so I will go with a different doctor.
Source: Reviews are aggregated from third-party review sites such as Facebook, Google, HealthGrades, RepuGen, Vitals, WebMD, and Yelp.