On February 15, 2025, MemorialCare transitioned from using Zoom to a new video visit platform (powered by Epic). The new platform is user-friendly and comes with several exciting new features.
Ease of Use:
Unlike Zoom, you don't need to download a special app. Simply log in to your patient portal via myChart (desktop) or the MemorialCare app (mobile) and select the “Join Visit” button. If you do not have a myChart or MemorialCare app account, we will email and/or text you a link in advance so you can join your video appointment at the scheduled time.
New Features:
- Chat functionality—Effective communication with your doctor is crucial. The chat feature provides additional options to ask questions, share information, and make comments throughout the visit.
- Screen sharing—You and your doctor can share your screens. This feature is particularly useful for reviewing test results, explaining medical information, suggesting devices, and more.
- Invite Guests—If you prefer having your spouse, caregiver, translator or someone else sit in on your visit, you now have the option to invite them into the virtual exam room.
- Screen Capture—If you have a medical condition, such as a rash, that your doctor wants to monitor, they can now take a photo to review the progress during future follow-up visits.
To learn more, download our tip sheet on the platform’s features and log-in instructions:
There are many conditions that MemorialCare can treat virtually. Here are some examples of common conditions that can be treated virtually along with many more.
- Acute back pain
- Allergies
- Anxiety (no controlled medication)
- Asthma
- Cold sores
- Constipation
- COVID-19
- Cough
- Diarrhea
- Ear pain (with TytoCare device)
- Eye/eyelid infection
- Fever
- Flu Symptoms
- Hair loss
- Headaches (no controlled medication)
- Insect bites
- Insomnia (no controlled medication)
- Menstrual problems
- Mild, limited burn injuries/sunburn
- Mild-moderate COVID-19 infection
- Mild-moderate depression
- Nausea/Vomiting
- Pink eye
- Post-surgery symptoms
- Rash or skin condition
- Sexually transmitted infection (STD) screening
- Sinus infection
- Sore throat
- Sprain
- Stye
- Temporary med refills for chronic medication (no controlled medication)
- Upper respiratory infection
- Urinary tract infection
- Yeast infection - recurring
Your video visit will be covered by your insurance. Copays and deductibles may apply and will be billed succeeding the completion of your video visit.
We are excited to now offer MemorialCare patients access to Onward by NeuroFlow; a self-guided Cognitive Behavioral Health Therapy program designed to empower patients ages 18+ to take an active role in their behavioral health to address depression, anxiety, sleep, chronic pain and more. Onward by NeuroFlow encourages positive behavioral health habits through reward points, mood tracking, mindfulness exercises, journaling, audio guides, self-care tools, educational content, relaxation exercises and more. Learn More.
MemorialCare is using Epic Video Client to conduct virtual visits due to the HIPAA-compliant and secure platform it provides for our patients. Your privacy is our highest priority, so we have implemented several safeguards to ensure your visit remains confidential. Joining your visit via myChart or the MemorialCare app creates a secure link between you and your provider. If you are joining via a link, please know that the link we are providing is customized for your individual visit.