Case Management

Case Management - A Supportive Benefit of Being an HMO Plan Member

Taking care of your health can sometimes feel confusing or overwhelming. That's why your medical group and health plan offer additional help in making your health the best it can be through case management services.

Case management is a helpful and personal benefit designed to support you when you need it most. It connects you with experienced nurses, social workers and other healthcare professionals who can assist you with your individual needs. This team works closely with your primary care physician to ensure you receive proper care in the right setting and time.

What is Case Management?

Case management is a no-cost and voluntary service available to you as a member of your health plan. It is designed to make your care easier to manage.

Your case manager can:

• Help you understand your care plan and medical instructions.
• Coordinate services, such as specialist visits or follow-up care.
• Connect you with community resources and support programs.
• Offer guidance and encouragement throughout your healthcare journey.
• Communicate with your doctors and care team members to keep everything aligned.

A Personalized Resource for Your Health

Case management is one of the many ways your health plan supports your overall well-being. It's beneficial if you are managing a chronic condition, recovering from an illness or hospital stay, or needing extra help staying organized and informed.

This service is designed to meet your individual needs and goals. Whether you use it briefly or as ongoing support, case management is here to help you feel confident as you navigate your health.

Free & Flexible

Case management services are entirely free. There are no fees or co-payments and no obligation to participate. You can choose to start or stop at any time. The decision is always yours.